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Frequently asked questions
How long does poster delivery take?
How long does poster delivery take?
Posters are printed on demand, so each one is made when you order. Production takes 2-4 business days, then shipping takes 3-7 business days depending on where you live. You'll get a tracking link as soon as your order ships.
What sizes and paper are the posters?
What sizes and paper are the posters?
Posters come in sizes 30x40 cm, 50x70 cm and 70x100 cm. All posters are sold unframed.
Paper details:
- Paper Finishing: Matte, smooth, non-reflective surface.
- Paper Weight: 200 gsm (80 lb), thickness: 0.26 mm (10.3 mils).
- Sustainable Paper: FSC-certified or equivalent paper for sustainability.. Frames aren't included.
What's in the e-book, and who is it for?
What's in the e-book, and who is it for?
"Increase 5min power" is a 18-page PDF for cyclists who want to improve their 5min power output. It's built around real training.
What's in the interval pack, and what do I need to use it?
What's in the interval pack, and what do I need to use it?
You’ll receive an email after checkout with your download link and all the instructions you need to install and use the interval workouts. These are digital products, so nothing is shipped. If the email hasn’t arrived within a few minutes, check your spam folder. Still can’t find it? Email support@velopreme.com with your order number and I’ll help.
How do I get the e-book and interval packs?
How do I get the e-book and interval packs?
You'll get a download link by email right after checkout. Nothing is shipped. If it doesn't show up within a few minutes, check your spam folder. Still nothing? Email velopreme@gmail.com and I'll sort it out.
What's your refund and returns policy?
What's your refund and returns policy?
If a poster arrives damaged or misprinted, send a photo to support@velopreme.com within 14 days and I'll replace it or refund you. Because digital products can't be returned once downloaded, the e-book and interval pack are non-refundable. If something is wrong with the file itself, I'll fix it.
Do you ship worldwide?
Do you ship worldwide?
E-book and interval packs are delivered worldwide. Posters is only available in Europe and US.